Using FileConvertHQ
FileConvertHQ provides online tools for file conversion, batch conversion, image upscaling, saved presets, and conversion history. You are responsible for choosing the correct settings, reviewing output files, and saving converted files before they expire.
Accounts
Some features require a signed-in account. You are responsible for the accuracy of the email address used for sign-in and for keeping access to that email secure. FileConvertHQ may limit, suspend, or remove access when needed to protect the service, prevent abuse, or enforce these terms.
Files And Content
You keep ownership of the files you upload. By uploading files, you give FileConvertHQ permission to process those files only as needed to provide the requested conversion, upscale, download, troubleshooting, security, and service operation.
You must have the right to upload, convert, and download any file you submit. FileConvertHQ is not responsible for the content of files uploaded by users.
Acceptable Use
Do not use FileConvertHQ to:
- Upload unlawful, harmful, abusive, or restricted content.
- Violate intellectual property, privacy, or security rights.
- Send spam, abuse sign-in emails, scrape the service, or overload systems.
- Bypass limits, interfere with security controls, or access accounts you do not own.
- Use converted output in a way that violates law or another person's rights.
Plans And Billing
Pro plans may include higher file limits, larger batch limits, saved presets, conversion history, and other paid features. Billing is handled through Stripe. Subscription terms, renewal timing, cancellation, and payment method updates are managed through the billing portal when available.
Plan limits and included features may change over time. If a payment fails, a subscription is canceled, or billing status changes, Pro access may be reduced or removed.
Availability
FileConvertHQ is provided as an online service and may be unavailable during maintenance, outages, heavy traffic, third- party service issues, or technical problems. File conversion quality and output compatibility can vary based on the source file, selected format, and settings.
Disclaimers And Limits
FileConvertHQ is provided on an as-available basis. To the maximum extent allowed by law, Clouds Media Group LLC is not liable for lost files, lost profits, business interruption, indirect damages, or issues caused by user files, third-party services, browser behavior, network problems, or settings chosen by the user.
Contact
FileConvertHQ is operated by Clouds Media Group LLC. Questions about these Terms Of Service can be sent through the contact, account, or billing support options available on FileConvertHQ.
These terms may be updated as FileConvertHQ changes. The updated date above shows the latest version.