Information We Collect
FileConvertHQ may collect account details, file conversion details, billing status, device and browser data, security logs, and usage information. This can include your email address, plan status, conversion history for signed-in users, saved presets, uploaded file names, output format choices, and technical data needed to process a request.
Files And Conversions
Files you upload are used to complete the conversion or upscale request you choose. Completed converted files are set to expire after 4 hours. Some operational records may remain longer when needed for security, billing, troubleshooting, legal, or account purposes.
Do not upload files unless you have the right to use and convert them. Do not upload files that contain unlawful, harmful, or restricted content.
How We Use Information
- To process file conversions, batch conversions, and image upscaling.
- To provide account access, saved presets, and conversion history.
- To manage plan limits, Pro access, billing status, and support requests.
- To detect abuse, prevent spam, protect the service, and improve reliability.
- To measure site performance and understand how visitors use FileConvertHQ.
Billing
FileConvertHQ uses Stripe for checkout, subscription management, payment processing, billing portal access, and related billing records. FileConvertHQ does not store full payment card numbers. Stripe handles payment data under its own privacy and security terms.
Analytics And Security
FileConvertHQ may use analytics tools, server logs, rate limits, security checks, and similar tools to understand service usage, investigate errors, reduce abuse, and protect accounts. These records may include IP address, browser type, pages visited, timestamps, request status, and related technical details.
Retention
Converted files expire automatically after 4 hours. Account, billing, analytics, security, and operational records may be kept for longer when needed to run the service, meet legal or accounting requirements, resolve disputes, prevent abuse, or maintain accurate account records.
Your Choices
You can choose not to create an account, use the billing portal to manage an active subscription, and avoid uploading files that contain personal or sensitive information. Depending on where you live, you may have rights to access, correct, export, or delete certain personal information.
Contact
FileConvertHQ is operated by Clouds Media Group LLC. Questions about this Privacy Policy can be sent through the contact, account, or billing support options available on FileConvertHQ.
This Privacy Policy may be updated as FileConvertHQ changes. The updated date above shows the latest version.