Contact Support

Contact FileConvertHQ Support

Send a support request for billing, sign-in, Pro access, failed conversions, downloads, saved presets, or image upscaling. Include the account email and any visible error message so we can review the issue.

Open BillingOpen Converter
Direct Emailsupport@fileconverthq.com

Use the form for the fastest review. You can still email support directly if the form is unavailable.

Support Request

Send A Support Request

Include the account email, issue type, and any visible error message. Support requests are rate limited to reduce abuse.

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Issue Types

What Support Can Review

Billing
Sign-In
Failed Conversion
Pro Access
Presets
Image Upscaling
Download Recovery
Other
Send With Your Request

Details To Include

  • The email address used for your FileConvertHQ account
  • The source file type and target format
  • The approximate time of the issue
  • Any visible error message
  • A job ID or batch ID if one is shown